Frequently Asked Questions

Orders and Shipping
How can I track my order?
You can track your order by logging into your account on our website. You will receive a confirmation email with tracking information once your order has been shipped.

What are your shipping options?
We offer a variety of shipping options to meet your needs. Standard shipping typically takes 3-7 business days, while express shipping is available for faster delivery.

Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.

Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging.

How do I initiate a return?
To initiate a return, please visit our website and log into your account. Navigate to your order history and select the item(s) you wish to return. Follow the prompts to complete the return request.

Products and Services
How do I care for my products?
Care instructions vary by product. Please refer to the product description page on our website for specific care guidelines. If you need additional assistance, please contact our customer service team.

Can I request a custom order?
Yes, we welcome custom order inquiries. Please reach out to our customer service team to discuss your specific needs, and we will do our best to accommodate your request.

Website Assistance
How do I create an account?
Creating an account is simple. Click on the “Sign In” button at the top of our homepage and select “Create Account.” Follow the instructions to set up your profile.

I forgot my password. How can I reset it?
If you have forgotten your password, click on the “Sign In” button and select “Forgot Password.” Enter your email address, and we will send you a link to reset your password.

Need More Help?
If you cannot find the answer to your question here, our knowledgeable customer service team is ready to help. Visit our help center on our website for more information and support.

Thank you for choosing Royal Design. We value your business and are committed to providing you with the highest level of service.